Generally speaking, health problems have an impact on the mental and professional status of those directly concerned, including families and close friends. Providing these people with an accompaniment by professionals (doctors, welfare workers, legal advisors…) can facilitate and/or accelerate the patient’s return to a normal situation, or adaptation to a new life.

The service is structured around 5 levels of intervention :

- Informing the person,
- Evaluating his needs,
- Analysing the situation,
- Proposing solutions and how to implement them,
- Accompanying the person until he regains complete control of his situation.

This service functions from a single number, and aims to offer a supportive, global response to those who call (inhabitants and affinity groups) and need information. It is available round the clock, 7 days a week, 365 days a year.

The objectives are simple :

- To better listen to the public.
- To enable citizens to be responsible and pro-active.
- To shorten the time it takes to transmit information, and therefore to further enable anticipation and swiftness.
- To offer the municipal team a more precise vision and understanding of the life of their community.