Au service de vos clients


	Serving your customers

	The companies, which decided one day to confide a part of their activity to Mondial Assistance Reunion, have gained in time, skills and quality, and saved money.

A common objective :

Our long-term service solutions have been designed in partnership with our corporate clients and represent the fruits of an open, constant exchange of ideas and information and the clear desire to achieve a common goal.

A wealth of « Advantages »

- How to build customer loyalty,
- How to modify one’s offer because there is a drop in demand,
- How to communicate differently with one’s customers with a transversal approach that would balance a more traditional segmentation necessarily oriented toward the immediate economical, financial result.

Those in charge of Company policies keep in mind the Harvard Professor Mickaël Porter's words : « At the end of the 20 ieth Century the winning concerns will be those you have chosen partnerships, as this has the double advantage of increasing reactivity without added investment. »

Controlling telephone flow

Mondial Assistance Reunion is committed to controlling the often very significant variations in telephone flow caused by numerous external factors :

- A spontaneous increase in demand following increased communication on a product, realised by the client for his subscribers…,
- Weekly or seasonal variations (end of week, holiday periods, subsequent occasions…),
- Increase in sales and therefore in after-sal…