Services Clients



	Client Services

	In order to respond faithfully and consistently to our clients’ needs and anticipate their demands, we have set up a specifique unit called a « client unit ». It's main objective is to co-design and develop with them an evolving service offer, which corresponds to all their expectations. Our client-oriented services aim to : Support your marketing, commercial and sales operations Develop your customer portfolio Build customer loyalty Accompany you during the re-organisation of your business or its services

		Telephone reception
		Very often a prospective client or customer’s first contact with a company is through its switchboard operator. Because the switchboard operator is a direct reflection of the company’s image and the quality of his/her reception often depends on a company’s success and because it is rare to have a second chance to make a good impression, the outsourcing of telephone reception services has become a key factor for company success. Companies, which have decided to outsource their switchboards to Mondial Assistance Reunion, have saved time and money, and improved on quality. Without increasing their investments, they have maintained strong business ties and transactions with their customers and developed their portfolio.

		Client Relations
		By using a unique and global approach, we aim to improve customer loyalty among your customers. In collaboration with the different services and actors within your company, we evaluate your needs and your organisation, in order to fully assume customer information and first-level customer complaints. This frees your staff to concentrate on their priority missions and core responsibilities, and thereby contributes to an improvement in their working conditions. We offer quick, customised responses and directly treat more than 80% of all customer complaints and information requests. Among other things this improves the work environment while enhancing both the staff and corporate image.

Direct Marketing and remote sale

The Assistance field is brimming with exploitable marketing potential…

Our multi-skilled staff members available around the clock, our guarantee of confidenciality and our experience with many different market segments are just a few reasons why you can be assured the best service possible to carry out your customer loyalty campaigns, or the development or launch of a particular product. Together we will establish objectives and produce results.

A few concrete examples

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