Our "performance" commitments guarantee long-term partnerships
based on transparency and trust.
Our performance
- Global accessibility: 92%
- Systematic personalised telephone pick-up
- Service quality index (SQI): 85%
- Average reply time (ART): 20 seconds
- Calls answered in under 15 seconds
- Over 5,900 assistance files treated each year
- Quality auditors
- An organisation built around our corporate clients: Client
Unit
- A quality approach and process (guaranteed by the Management
Charter of May 7th 2001) integrating ISO 9001 standards.
